GDPR Privacy Policy

This GDPR Privacy Policy explains how Trinovela (hereinafter referred to as “we”) collects, uses, stores, and protects personal data when you visit or make purchases through our online store. We respect your privacy and are committed to handling personal information responsibly and transparently.

1. Information we collect

When you use our store, we may collect the following types of information:

• Personal identification details such as name, email address, phone number, and billing or shipping address

• Order-related information, including purchase records and payment confirmation details

• Technical data such as IP address, browser type, device information, and website usage activity

• Communication records when you contact us for support or inquiries

We only collect information that is necessary for operating our store and providing services to users.

2. Purpose of data processing

Personal data is used strictly for legitimate business purposes, including:

• Processing and fulfilling orders

• Managing payments and refunds

• Providing customer support and responding to requests

• Improving website functionality and user experience

• Complying with applicable data protection obligations

We do not use personal data for purposes unrelated to your interaction with our store.

3. Legal basis for processing

We process personal data based on one or more of the following lawful grounds:

• Performance of a contract when fulfilling an order

• Compliance with legal obligations related to transactions

• Legitimate interests, such as improving services and preventing misuse

• User consent, where required

You may withdraw consent at any time where consent is the legal basis.

4. Data storage and retention

Personal data is stored securely and retained only for as long as necessary to fulfill the purposes described in this policy. Retention periods depend on the nature of the data and applicable operational requirements. Once data is no longer needed, it is securely deleted or anonymized.

5. Data sharing

We do not sell or rent personal data. Information may be shared only when necessary to:

• Complete payment processing

• Deliver orders

• Provide essential technical or operational support

All parties involved are required to handle data securely and confidentially.

6. Data security

Our store applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure. Access to personal information is limited to authorized personnel only.

7. Cookies and website technologies

Our website uses cookies and similar technologies to ensure proper functionality, analyze traffic, and enhance user experience. You can manage cookie preferences through your browser settings at any time.

8. Your data protection rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of personal data where applicable

• Object to or restrict certain processing activities

• Request data portability

Requests related to these rights can be submitted using the contact details below.

9. Policy updates

This policy may be updated from time to time to reflect operational or regulatory changes. Any updates will be published on our website and apply from the date of posting.

10. Contact information

If you have questions about this GDPR Privacy Policy or how personal data is handled, please contact us:

E-mail: solutions@trinovela.com

Phone: +1 (619) 980-3883

Address: 3908 53RD PL APT 301, HYATTSVILLE, MD 20784, US

Opening Hours: Monday to Friday, 09:00 to 18:00 (Europe/London, GMT/BST)