Privacy Policy

 

This Privacy Policy explains how Trinovela (hereinafter referred to as “we”) collects, uses, stores, and protects personal information when you access or use our online store. We value user privacy and handle personal data in a transparent and responsible manner.

1. Scope of this policy

This policy applies to all users who visit, browse, or make purchases through our online store. It covers how personal information is handled during interactions such as account use, order placement, communication, and website browsing.

2. Information collection and technical methods (Cookies)

Our store uses cookies and similar technologies to support essential website functions. These technologies help us:

• Maintain stable website operation

• Remember user preferences

• Support shopping and checkout activities

• Understand general website usage

cookies are used only when users are informed and provide authorization through browser or website settings.

3. Use and sharing of information

Personal information collected by our store is used within a limited and appropriate scope, including:

• Processing orders and payments

• Providing customer support and responding to inquiries

• Managing refunds and after-sales requests

• Improving website performance and usability

Information is not shared beyond what is necessary to complete these activities and is handled with confidentiality.

4. Data storage and cookies awareness

Personal data is stored securely and retained only for as long as required to fulfill its intended purpose.
cookies are stored on user devices only with user awareness and consent, and users may manage or remove cookies at any time through browser settings.

5. User rights

Users have the right to:

• Access their personal information

• Request corrections or updates

• Request deletion where applicable

• Restrict or object to certain data processing

• Withdraw previously granted consent

Requests can be submitted using the contact details provided below.

6. Legal basis for data processing (GDPR policy)

We process personal data in accordance with GDPR policy based on the following grounds:

• Performance of a contract
  Processing orders and providing purchased services

• Explicit consent
  Used for newsletter subscriptions and marketing communications

• Compliance with obligations
  Required for tax, accounting, and regulatory purposes

• Legitimate interests
  Improving user experience and preventing fraudulent activities

7. Data security measures

We apply appropriate technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Access to personal information is limited to authorized operations only.

8. Policy updates

This Privacy Policy may be updated periodically to reflect changes in website operations or data practices. Updates will be published on the website and take effect from the date of posting.

9. Contact information

If you have questions about this Privacy Policy or how your information is handled, please contact us:

E-mail: solutions@trinovela.com

Phone: +1 (619) 980-3883

Address: 3908 53RD PL APT 301, HYATTSVILLE, MD 20784, US

Opening Hours: Monday to Friday, 09:00 to 18:00 (Europe/London, GMT/BST)