Order Cancellation Policy
This Order Cancellation Policy applies to all purchases made through our online store. Trinovela (hereinafter referred to as “we”) is committed to providing a transparent and reliable shopping experience. Please read the following terms carefully before submitting a cancellation request.
Order cancellation conditions
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Orders that have not yet been shipped may be cancelled within 48 hours after the order is placed.
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Orders placed more than 48 hours ago, or orders that have already been shipped, cannot be cancelled.
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If an order has been shipped or exceeds the cancellation window, you may wait for the delivery to arrive and then contact us to request a return and refund according to our return policy.
Order cancellation process
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Please contact our customer support team by email or phone to request an order cancellation. When contacting us, provide your order number, payment confirmation, and other relevant information to help us verify your request.
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Our support team will review your request promptly. Once approved, we will notify you of the result and arrange the refund as soon as possible.
Refund process
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Refund method: Approved refunds will be returned to the original payment method used at checkout, including Visa or MasterCard bank cards.
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Refund timeframe: Refunds are usually processed within 1–3 business days, depending on the processing speed of your card-issuing bank.
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If the refund has not been received after this period, please contact us for further assistance.
Contact us
For any questions regarding order cancellation or refunds, you may reach us using the information below:
E-mail: solutions@trinovela.com
Phone: +1 (619) 980-3883
Address: 3908 53RD PL APT 301, HYATTSVILLE, MD 20784, US
Opening Hours: Monday to Friday, 09:00 to 18:00 (Europe/London, GMT/BST)